Throughout this Agreement and the Merchant Agreement, the following definitions apply:
Any capitalized terms used but not defined herein shall have the definition given to them in this Agreement or the Merchant Agreement.
The following Services may be provided by Pix Turismo to Merchant as specified in the Merchant Agreement in accordance with the terms and conditions herein.
Pix Turismo allows the Merchant to process Transactions over the internet using different Payment Methods through the Payment Interface.
Depending on the Payment Method selected by the Customer to make a Transaction, Pix Turismo enables different ways to handle Authorization and Capturing, whenever permitted by the Payment Method and Scheme Rules:
The Merchant acknowledges and agrees that:
Pix Turismo will support the Payment Methods as specified in the Merchant Agreement, as long as Pix Turismo continues to support these in its general product portfolio.
Depending on the Payment Method used by the Customer for making the Transaction, Pix Turismo may charge a Transaction Fee and/or Platform Fee as specified in the Merchant Agreement.
Pix Turismo may decide within its reasonable discretion to stop supporting particular Payment Methods or make future support conditional on the acceptance by Merchant of additional conditions or Fees, in case of:
Merchant acknowledges and agrees that Scheme Owners or Acquirers might cancel certain Payment Methods, change the characteristics thereof or change the acceptance criteria under which they make them available.
Merchant acknowledges and agrees that Customers may incur eventual additional charges or fees upon completing a Transaction, as may be imposed for example by the Scheme Owner, Acquirers or other agents involved in the facilitation of a Transaction, depending on the Payment Method selected.
Merchant acknowledges and agrees that specific Payment Methods for which the Scheme Owners or Acquirers charge a particularly high fixed fee may require a certain minimum amount charged whenever processing an Authorization or a Transaction, or an additional Transaction Fee and/or Platform Fee may be charged to the Merchant.
For any changes made to the availability or support of Payment Methods, Pix Turismo will notify the Merchant at least thirty (30) days in advance, unless not reasonable given the cause of the decision.
Pix Turismo will use reasonable endeavors to offer an alternative for any discontinued Payment Method to the Merchant.
Pix Turismo supports several different Currencies and will, whenever possible, offer Customers the ability to make Transactions in whatever Currency appears most natural to them, ideally the official legal tender of the Territory.
The Merchant may decide to use one or several of the supported Settlement Currencies. Funds gathered through successful Transactions will be made available in the Payment Currency.
In case the Merchant does not make a bank account available for Settlement in the Payment Currency or another Currency is agreed upon in the Merchant Agreement, Pix Turismo shall allow the Merchant to receive any Settlement in a different Settlement Currency.
Pix Turismo may decide within its reasonable discretion to convert the Order Currency and allow Customers to pay in a different Payment Currency, in case of:
Pix Turismo shall use, as the conversion rate between the Order Currency and the Payment Currency, the Exchange Rate as applicable during the day of the Transaction, minus the Order Currency Conversion Fee.
Pix Turismo shall use, as the conversion rate between the Payment Currency and the Settlement Currency, the Exchange Rate as applicable on the time of the conversion, minus the Settlement Currency Conversion Fee.
The Merchant may, at its sole request, but always in accordance with the Scheme Rules and Regulatory Requirement, allow for a full or partial Refund to be made in correspondence to a Transaction’s previously successful Authorization or Capturing.
The Merchant acknowledges and agrees that any Refunds made by Pix Turismo are made exclusively at the Merchant’s demand; and at the Merchant’s sole discretion and liability.
Pix Turismo may, in case of a Refund, apply a Refund Fee, depending on the Payment Method or Scheme Rules in place, as specified in the Merchant Agreement.
The Merchant acknowledges and agrees that Pix Turismo will not execute a Refund, if:
For the avoidance of doubt, the Refund amount shall be limited to the total value paid by the Customer for the original Transaction. Eventual fees, convenience taxes, surcharges and other additional charges incurred by the Customer depending on the Payment Method selected will not be refundable.
Fees applied to the original Transaction will not be refunded to the Merchant in part or in whole if a Transaction is refunded.
Many Payment Methods, and in particular including most Scheme Owners issuing Cards allow Customers to file a Dispute for Transactions through their Scheme Rules, even if previously reported as a successful Authorization or Capturing.
The Merchant acknowledges and agrees that, in relation to Disputes:
Pix Turismo may, in case of a Dispute, apply a Dispute Fee, depending on the Payment Method or Scheme Rules in place, as specified in the Merchant Agreement, unless Merchant has opted to pay the Fraud Protection Fee, in which case such fee shall be the only Merchant Fee charged for Disputes.
Merchant Fees applied to the original Transaction will not be refunded to the Merchant in part or in whole, if a Transaction is disputed.
Pix Turismo may withhold amounts from the Settlement due to Merchant if Dispute levels are deemed unreasonably high, e.g. exceeding an average of one (1) percent of the value or number of Transactions.
Fees applied to the original Transaction will not be refunded to the Merchant in part or in whole if a Transaction is considered a Dispute.
All Transactions processed by Pix Turismo on behalf of the Merchant will automatically be screened by Pix Turismo’s Fraud Protection system to prevent the occurrence of potentially fraudulent Transactions.
Merchant acknowledges and agrees that, in relation to Fraud Protection:
For some Payment Methods, Merchant has the ability to cancel Transactions even after successful Authorization depending on the terms and conditions and the timeframe stipulated within the corresponding Scheme Rules.
Merchant may have the choice to opt for a Fraud Protection Fee, which will protect Merchant from any Dispute Fees to be payable otherwise as long as the recommendation from Pix Turismo’s Fraud Protection system is to accept the Transaction. Depending on the particularity of the business of Merchant, Pix Turismo may require the Merchant to opt for the Fraud Protection Fee.
The Fraud Protection Fee will apply for any request, regardless of the recommendation from Pix Turismo’s Fraud Protection system.
The Merchant agrees and acknowledges that Pix Turismo is allowed to collect, use and share aggregate Payment Data and Personal Data with selected third parties, including, but not limited to fraud protection and risk management systems.
Funds received from Customers as a result of validly processed Transactions, which are settled by the Scheme Owners or Acquirers to Pix Turismo, will be made available for withdrawal by Merchant at the end of each Settlement Cycle.
Merchant acknowledges and agrees that:
Pix Turismo may charge Merchant a Transfer Fee on each Settlement made, as specified in the Merchant Agreement.
Pix Turismo may offer Merchant the ability to assign Settlements to any third party of their choosing, or divide Settlements between several different receivers and Settlement Currencies, using Pix Turismo’s Merchant Interface or any similar mechanism in place.
No interest is due over amounts held by Pix Turismo on behalf of Merchant prior to Settlement to Merchant, except in case Settlement is delayed for more than twenty (20) Business Days after the end of the corresponding Settlement Cycle due to intent or gross negligence by Pix Turismo. In such a case interest is due by Pix Turismo over the late Settlement at the official interest rate + one (1) percent.
Pix Turismo may withhold payment to the Merchant even after Settlement Cycle has been completed if the Settlement amount will require the Merchant to pay the Transfer Fee stated in the Merchant Agreement unless expressly confirmed by the Merchant.
Prior to Settlement, Pix Turismo shall hold funds due to the Merchant on behalf of and for the sole and exclusive benefit of the Merchant and will keep sufficient records of the funds of the Merchant in such a manner that the assets are appropriately distinguished with respect to applicable legislation regarding matters of bankruptcy and general insolvency.
Merchant acknowledges and agrees that Pix Turismo may charge the Merchant a Collection Cycle Fee and a Settlement Cycle Fee for any Settlements to the Merchant which occur at an increased speed as agreed upon between the Parties.
Pix Turismo must always use the financial system for payment of Settlements. In case Pix Turismo finds itself unable to pay the due Settlement amount to Merchant due to Merchant’s Transactions and/or activities being denied by a legally registered financial institution, Merchant acknowledges and agrees that (i) Pix Turismo makes the corresponding payments to a legal court; and (ii) this Agreement may be terminated as per clause XIII. c 5 (v).
Pix Turismo may provide customer support services to Customers contacting Pix Turismo about Authorizations or Captures or in case of general questions about Payment Methods.
Merchant acknowledges that Pix Turismo may charge the Merchant a Customer Support Fee for any Transaction of the Merchant requiring assistance by any Customer.
In case of the Customer contacting Pix Turismo about a Transaction related to the Merchant, the Merchant acknowledges that:
The Merchant and Pix Turismo may agree on certain standardized information about Merchant’s products or services to be passed on to Customers or specific handover processes between customer support representatives.
Pix Turismo may collect additional Data from Customers using customer support in order to provide the best possible service quality.
In Territories where available, Pix Turismo may allow for Transactions to be divided by the Account Holders into several equal payments, spread over an agreed period of time.
Pix Turismo may, in case of an Installment, apply a Consumer Credit Fee, depending on the total amount due within a Transaction as well as the period of time chosen, as specified in the Merchant Agreement.
The Merchant acknowledges and agrees that in relation to Consumer Credit Fee applied for Installments:
The Merchant agrees that a Rolling Reserves Rate may be subtracted from Settlements, and shall be retained by Pix Turismo in order to be used to cover for Merchant Fees, Deductions such as Disputes, Fines, and Refunds, or other obligations of the Merchant under this Agreement.
The Rolling Reserves may be capped or converted to a fixed reserve amount after a set period of time, to be held in the Reserve Account, as determined by Pix Turismo.
The Merchant acknowledges and agrees that in relation to the Reserve Account, the Rolling Reserves Rate or the Rolling Reserve:
Funds in the Reserve Account will remain in the Reserve Account for the period of time defined as per the Merchant Agreement. Periods may differ between Scheme Owners, Payment Methods, Acquirers, and Issuers.
In addition to the Reserve Account, Pix Turismo may request the Merchant to provide funds to Pix Turismo as non-interest bearing Additional Collateral.
Pix Turismo will fund the Additional Collateral, replenish and maintain it at the designated level or will instruct the Scheme Owners, Acquirers, Issuers, and/or Payment Methods to do so by deducting the required amount from Settlements or any other funds due to the Merchant.
Pix Turismo may at its sole discretion at any time and without prior notice draw and receive amounts from the Additional Collateral, or instruct the Scheme Owners, Acquirers, Issuers, and/or Payment Methods to do so, as required to cover any amounts owed to Pix Turismo directly or indirectly which cannot be deducted from the Merchant’s Settlements because of lack of funds or otherwise. Pix Turismo may subsequently replenish the Additional Collateral or instruct the Scheme Owners, Acquirers, Issuers, and/or Payment Methods to do so, from Settlements and funds due to the Merchant under this Agreement or require that the Merchant makes a payment to Pix Turismo for the amount required to replenish the Additional Collateral.
Pix Turismo may change the Additional Collateral upon notice and at its sole discretion depending on Traffic, Refund rations, Dispute ratios, and other risk considerations.
The Merchant expressly acknowledges and agrees that, in relation to the Additional Collateral:
Pix Turismo will invoice the Merchant during a recurring period of time, usually monthly, for the Services rendered.
Invoices will provide an overview of:
Amounts due or credited are subsequently added to or subtracted from the next Settlement to the Merchant or, in absence of a next Settlement, are payable or credited as applicable within 30 days of the invoice date.
Pix Turismo provides electronic invoices as standard. Printed invoices or statements can be requested for subsequent invoices via the Customer Area (additional costs may be charged by Pix Turismo for the provision of printed invoices in form of a Records Request Fee).
In case of discrepancies on invoices, Merchant shall notify Pix Turismo no later than fourteen (14) days after receipt of an invoice, if any part of such invoice is disputed, stating the complaint and the reasons for the dispute. If it is established that the complaint was justified, the invoice shall be adjusted and Pix Turismo shall deduct the disputed part of the invoice, if any, from the next invoice due to the Merchant after consensus has been reached. If it is established that the complaint was unjustified, the invoice will remain in force as issued.
Pix Turismo aims to provide transparent and clear pricing that is applicable solely whenever a Service has actually been utilized.
Pix Turismo shall be unilaterally entitled to change its Merchant Fees for its Services, with thirty (30) days prior notice. Said changes in pricing shall only become effective for the Services rendered by Pix Turismo starting at the end of the notice period.
The Merchant may, in case of a Merchant Fee change, during the notice period, cancel the Merchant Agreement at the end of the notice period.
For the avoidance of doubt, this clause does not apply due to communicated changes in pricing due to changes in Regulatory Requirements, including but not limited to changes in taxation, or due to Inflation.
Pix Turismo shall be entitled to adjust its Merchant Fees to account for inflation in accordance with the previous year’s published Inflation. Said changes may be applied by Pix Turismo only once annually and will be announced at least thirty (30) days prior notice.
The consolidated Merchant Fee may comprise of several different Merchant Fees charged upon the different Services rendered by Pix Turismo and will be detailed in the corresponding Merchant Agreement. The Merchant acknowledges and agrees that depending on the Services rendered, the following Merchant Fees, and/or other agreed upon Merchant Fees not specified hereinbelow, may apply:
The Merchant agrees that other Merchant Fees may be added from time to time with the addition of new Services provided by Pix Turismo.
The Merchant acknowledges that the consolidated Merchant Fee is calculated based on Traffic and may differ from characteristics provided by the Merchant.
Merchant agrees with the withholding of any Fees and other sums due to Pix Turismo under the Merchant Agreement including Disputes and Fines from the Settlement amounts.
If the Settlement amounts are not sufficient to cover amounts due to Pix Turismo, the amounts remain due as per the due date as stated on their corresponding invoice and shall be paid separately by the Merchant within thirty (30) days of the reception date of the relevant invoice by Merchant.
Interest shall accrue on any unpaid amounts owed by the Merchant to Pix Turismo at the rate of two (2) percent per month.
All Merchant Fees of Pix Turismo are excluding applicable VAT, turnover, and other taxes or levies which will be separately payable by Merchant where applicable to invoiced amounts or services.
Except as otherwise agreed herein, each Party shall be liable for the corresponding taxes as defined by Regulatory Requirements.
Merchant is solely responsible to charge any taxes related to the Merchant Products and Services, including, but not limited to value-added, (general) sales, consumption, (withholding) income taxes, or other excise taxes if required by the applicable tax authorities in the Territory.
Merchant must provide all Merchant KYC about itself, its activities, and its shareholders.
Merchant warrants unconditionally that all Merchant KYC provided is correct and up to date. Merchant will provide Pix Turismo written notice of any change of Merchant KYC, within seven (7) Business Days of any material change of any of the Merchant KYC, including in particular (but not limited to) any change of its directors, shareholders, and/or ultimate beneficial owners.
Merchant will upon request from Pix Turismo provide such additional information and supporting documentation regarding its activities and identity and that of its shareholders as Pix Turismo may reasonably determine the need to ensure compliance with applicable laws and regulations and Scheme Owner and Acquirer KYC requirements.
Merchant agrees that Pix Turismo may run further checks on Merchant’s identity, creditworthiness, and background by contacting and consulting relevant registries and governmental authorities or any other relevant sources.
Pix Turismo’s acceptance of Merchant as user of the Services and the relevant Payment Methods is strictly personal and limited to the use by Merchant of the Services for payment of Merchant’s own products and services. Merchant may not use the Services to facilitate the payment for products or services sold by third parties and therefore may not resell the Services to third parties.
Support for each Payment Method is subject to acceptance by the relevant Scheme Owner or Acquirer used by the Scheme Owner, which such Acquirer Scheme Owner may withhold or withdraw at its discretion at any time. Some Scheme Owners or Acquirers may require the Merchant to enter into a direct agreement with the Acquirer or Scheme Owner before the Merchant may use the relevant Payment Method. Merchant hereby authorizes Pix Turismo to submit Merchant KYC received from Merchant to the relevant Scheme Owners and Acquirers to obtain permission for providing access to their Payment Methods for Merchant.
The Merchant is required to provide exact URL(s) of its websites for which the Services are required and Merchant may amend existing URLs/add new URLs from time to time, subject to approval by Pix Turismo to that effect, in which case the same obligations that apply to existing URLs shall apply with respect to these additional URLs.
For any Transactions the Merchant agrees to include the following information clearly and conspicuously on its websites:
Unless otherwise expressly set forth in this Agreement, the Merchant agrees and acknowledges that in order to use any of Pix Turismo’s Services provided herein, Merchant must use Pix Turismo’s approved integration methods, including, but not limited to:
In addition to the Merchant KYC, Merchant must provide additional financial and other information, as well as other Data as specified by Pix Turismo, including, but not limited to: required information regarding the then current actual or expected Uncompleted Order Amount and estimates for the average time between Transaction Authorization and the related delivery date. Further Merchant shall provide Pix Turismo on its first request with all requested information on Merchant’s then-current ability to provide the Merchant Products and Services, its financial status, solvability, and liquidity. This information is used by Pix Turismo to estimate the likely Uncompleted Order Amount as used to determine the Rolling Reserves Rate as per clause IV. d. 2.
In case Pix Turismo has reasonable grounds to question:
If the Merchant fails to provide the Data requested in accordance with clauses IV. a. 1 and IV. c. 1, Pix Turismo reserves the right to suspend the provision of the Services until such Data is provided.
The Merchant hereby authorizes Pix Turismo to submit Merchant KYC, or any other relevant information received from the Merchant, to the relevant Scheme Owners, to obtain permission for providing access to their Payment Methods for the Merchant, or for any ongoing monitoring related purpose.
Merchant is fully responsible for the security of data on its site, through its app, or otherwise in its possession. Merchant agrees to comply with all applicable national or regional laws and rules in connection with the collection, security, and dissemination of any Payment Data on its site or through its app. Merchant specifically agrees that at all times Merchant will be compliant with the Payment Card Industry Data Security Standards (PCI-DSS) and the Payment Application Data Security Standards (PA-DSS), as applicable. The steps Merchant will need to take to comply with PCI-DSS and PA-DSS when using Pix Turismo will vary based on Merchant’s implementation.
Merchant also agrees to use only PCI compliant service providers in connection with the storage, or transmission of Payment Data. The Merchant must not store CVV2 data at any time. Information on the PCI DSS can be found on the PCI Council’s website. It is the Merchant’s responsibility to comply with these standards.
The Merchant represents and warrants to Pix Turismo that, in relation to the Processing of Personal Data in the context of the Services, Merchant acts as a Data Controller and that it:
Merchant may only use the Services for payment of those Merchant Products and Services which Merchant registered and disclosed in the Merchant KYC when entering into the Merchant Agreement with Pix Turismo as reflected in the Merchant Agreement. The acceptance by Pix Turismo of a Merchant as customer is strictly linked to the description of Merchant’s Products and Services Merchant registered and disclosed in the Merchant KYC when entering into the Merchant Agreement.
Merchant must ask prior written approval for any change or addition materially changing the nature of the Merchant Products and Services prior to submitting Transaction requests for those Merchant Products and Services.
Merchant shall not use the Services for the payment of any products and services where it is illegal to offer or provide these to or from the relevant Territory and/or which are stated in Pix Turismo’s Prohibited and Restricted Products and Services List, accessible via https://www.Pix Turismo.com/legal/prohibited/.
This list may be updated at Pix Turismo’s discretion where needed to ensure legal compliance, compliance to Scheme Rules, prevent high levels of Disputes, reputational risks and/or to reduce exposure to potentially fraudulent or illegal transactions. In the event that Pix Turismo modifies its Prohibited and Restricted Products and Services List to include Merchant Product and Services, Pix Turismo shall notify the Merchant.
Merchant represents, warrants, and covenants that Merchant shall comply with all applicable laws relating to its business, and that it has secured all rights necessary to sell or distribute any products, services or other content with respect to which Services are provided. For Merchant Products and Services where user-generated content is made available to the public, Merchant complies with the corresponding Regulatory Requirements, such as the Digital Millennium Copyright Act (DMCA).
Merchant is and remains solely responsible to ensure the Merchant Products and Services sold are compliant with the Scheme Rules and applicable laws in its country of origin and the Territory its Customers are based in. Further some Payment Methods apply additional restrictions as set out in the applicable Scheme Rules which Merchant must at all times ensure compliance with.
Merchant is strongly advised to regularly review current Scheme Rules and relevant changes to applicable laws as applicable to its Merchant Products and Services and business practices to ensure their compliance to applicable Scheme Rules.
For violations of certain key requirements under the Scheme Rules by Merchants, some Scheme Owners can levy significant Fines, ranging from twenty-five thousand (25,000.00) to over one million (1,000,000.00) Dollars. The Scheme Owners do this to protect the Customers, Merchants, and providers of the Payment Methods collectively against misuse, fraud, illegal activities, breach of applicable laws, reputational damage, and excessive costs. Where the Merchant considers the Scheme Rules to be unacceptable, the Merchant is free to stop using the relevant Payment Method, however, the Scheme Rules and the Agreement shall apply to processed Transactions which are made using the Payment Methods covered by such Scheme Rules.
Key examples of Scheme Rules which are subject to such Fines:
Where Pix Turismo becomes aware of and/or receives any notice of potential exposure to a Deduction or Dispute related to any Merchant behavior, Merchant will upon the first request provide all reasonable co-operation to help investigate the relevant circumstances and remedy the relevant violation, notwithstanding all other rights and remedies of Pix Turismo in such situation as per this Agreement.
Where possible Pix Turismo will share relevant feedback received by Merchant with the Acquirer/Scheme Owner handling the potential Fine so it can be taken into consideration by the Acquirer/Scheme Owner. If Fines are applied for Merchant violations, these may be invoiced by the Scheme Owners and/or the relevant Acquirer to Pix Turismo as their contracting party. Merchant shall fully indemnify and hold Pix Turismo harmless from any Fines applied by the Scheme Owners as a result of Merchant’s breach of the terms of the Merchant Agreement and/or the Scheme Rules, unless such Fine is the result of Pix Turismo‘s gross negligence or willful misconduct.
The Merchant agrees to be held responsible and liable for:
Where Deductions occur, Pix Turismo shall immediately be entitled to debit the Reserve Account, Additional Collateral, and/or make a deduction from the Settlement amount due to the Merchant, and/or invoice the Merchant to recover:
Where the full amount of any Deduction is not debited by Pix Turismo from the Reserve Account, Additional Collateral, and/or deducted from any Settlement, then Pix Turismo shall be entitled to otherwise recover from the Merchant by any means the full amount of such Deduction.
Pix Turismo shall not be obliged to investigate the validity of any Deductions by any Acquirer, Issuer, Payment Method or Scheme Owner, whose decision or determination shall be final and binding in respect of any Deduction.
As Deductions may arise a considerable period after the date of the relevant Transaction, the Merchant acknowledges and agrees that, notwithstanding any termination of the Agreement for any reason, Pix Turismo shall remain entitled to recover Disputes from the Merchant (and, where relevant, from any person who has provided Pix Turismo with a guarantee or security relating to Merchant’s obligations under the Agreement) in respect of all Disputes that occur in relation to Transactions effected during the term of the Agreement, provided that the terms and conditions of this section shall survive such termination and continue to apply for the handling of any such Deductions or Disputes post-expiration/termination of this Agreement.
The Merchant hereby authorizes Pix Turismo to set-off by whatever means the whole or any part of Merchant’s liabilities to Pix Turismo under this Agreement (or any other contract with Pix Turismo) against any funds credited to or owing to the Merchant under this Agreement (or any other contract with Pix Turismo). Pix Turismo may exercise this right of set-off at any time, without notice to the Merchant, whether either liability is present or future, liquidated or unliquidated, and whether or not either liability arises under this Agreement. If the liabilities to be set off are expressed in different currencies, Pix Turismo may convert either liability at a market rate of exchange for the purpose of set-off. In the event such set-off does not fully reimburse Pix Turismo for the amount owed, the Merchant shall immediately pay Pix Turismo such amount. The Merchant shall hold harmless any financial institution that follows our request pursuant to this clause. Any exercise of Pix Turismo’s right under this provision is without prejudice and in addition to any rights or remedies available to Pix Turismo under this Agreement or otherwise.
Pix Turismo covenants that it shall comply with all applicable laws relating to its business, including any Data privacy or Data security laws relating to any information it receives from Merchant. Pix Turismo will:
Pix Turismo covenants that it shall comply with Scheme Rules, Regulatory Requirements, rules and regulations of any card payment network or other payment processors with respect to which it provides any Services.
Pix Turismo represents and warrants that the use of Pix Turismo systems or Services by Merchant as contemplated herein, and any Pix Turismo software (if any), and any Pix Turismo trademarks or service marks, will not infringe the intellectual property rights of any third parties.
Payment Interface – Pix Turismo will provide Merchant access to the Merchant Interface and Hosted Payment Pages on a twenty-four hour, seven days a week (24×7) basis at a rate of ninety-nine point nine (99.9) percent.
This commitment excludes the periods of time when the Service is not available as a result of scheduled Downtime.
The Merchant acknowledges and agrees that, in relation to Uptime Commitment, the following events may affect the actual availability of the Payment Interface or other Services provided, but shall not have any effect on the calculation of the Uptime:
Pix Turismo takes reasonable measures to provide a secure payment system and shall keep its systems compliant to PCI DSS and any other Regulatory Requirements, even if not expressly certified.
Each party (the “Receiving Party”) hereby agrees (i) to hold the other party’s (the “Disclosing Party”) Confidential Information in strict confidence and to take reasonable precautions to protect such Confidential Information (including, without limitation, all precautions the Receiving Party employs with respect to its own confidential materials), (ii) not to divulge any such Confidential Information or any information derived therefrom to any third person; (iii) not to make any use whatsoever at any time of such Confidential Information except as contemplated hereunder, (iv) not to copy or reverse engineer any such Confidential Information, and (v) that any employee, subcontractor, or agent given access to any such Confidential Information must have a legitimate “need to know” and shall be bound in writing to comply with the Receiving Party’s confidentiality obligations, whether general or specific to this Agreement. For the purposes of this Agreement, “Confidential Information” shall include all proprietary information or confidential information relating to the other’s business, processes, practices, products, Customers, payment transactions processed hereunder, Settlements, the accounts, finance or contractual arrangements or trade secrets of the other party.
Notwithstanding any provision in this Agreement to the contrary, each party may disclose Confidential Information of the other party to the extent it is required to be disclosed pursuant to a valid order or requirement of a governmental agency or court of competent jurisdiction, provided that the owner of the Confidential Information shall be given reasonable notice of the pendency of such an order or requirement and the opportunity to contest it.
Nothing in this Agreement shall be construed to prohibit or restrict each party’s disclosure of Personal Data, to third parties and Affiliates for the purpose of providing each party’s services, including without limitation thereof, for purposes related to fraud and risk management, and as otherwise permitted or required by law or applicable regulation.
Except for any announcement intended solely for internal distribution or any disclosure required by legal, accounting, or regulatory requirements beyond the reasonable control of either party, all media releases, public announcements, or public disclosures (including, but not limited to, promotional or marketing material) by either party or its employees or agents relating to this Agreement or its subject matter, or including the name, trade name, trademark, or symbol of the other party, are prohibited without the prior written consent of both parties. Notwithstanding the foregoing, either party shall be entitled to disclose the existence of the relationship formed hereunder between Merchant and Pix Turismo without the prior written consent of the other party.
EXCEPT IN CASE OF BREACH OF CONFIDENTIALITY, INDEMNIFICATION FOR INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS, WHERE THERE IS NO LIMITATION, (i) NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE, PROFITS OR BUSINESS, COSTS OF DELAY, COSTS OF LOST OR DAMAGED DATA OR DOCUMENTATION, OR SUCH PARTY’S LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE; AND (ii) NOR SHALL THE ENTIRE LIABILITY OF EITHER PARTY TO THE OTHER PARTY UNDER THIS AGREEMENT, WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE FEES PAID OR PAYABLE TO Pix Turismo HEREUNDER DURING THE TWELVE (12) MONTHS PERIOD IMMEDIATELY PRIOR TO THE DATE THE CAUSE OF ACTION AROSE.
Nothing in this Agreement shall operate to exclude or restrict a party’s liability for:
Pix Turismo will only be liable for Pix Turismo’s own acts or omissions and not for acts or omissions of third parties. This expressly excludes Pix Turismo’s liability for acts or omissions of the Scheme Owners, Payment Methods, Acquirers, and Issuers, or for events or activities originating outside Pix Turismo’s system (such as infrastructure failure, internet disturbances, or malfunctioning in third party systems), except in case such events were caused by Pix Turismo’s willful misconduct or gross negligence.
Pix Turismo shall not be liable to the Merchant or any third party for any liquidated, indirect, consequential, exemplary, or incidental damages (including damages for loss of business profits, business interruption, loss of business information, and the like) arising out of this Agreement.
Nothing in this Agreement shall exclude or limit any liability of any party for fraud, death, personal injury, or gross negligence.
Each party (the “Indemnifying Party”) will indemnify, defend, and hold harmless at its expense any legal cause of action brought against the other party, its officers, directors, employees, and the successors and assigns of the foregoing (the “Indemnified Party”), from and against all losses, damages, liabilities, deficiencies, actions, judgments, interest, awards, penalties, fines, costs or expenses of whatever kind, including professional fees and reasonable attorneys’ fees and the cost of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers (collectively, the “Costs”) resulting from or arising out of or in connection with any third party claim, suit, action, proceeding (collectively, the “Claims”) relating to any actual, alleged or threatened: (a) breach by the Indemnifying Party of any of its duties, obligations, representations and warranties contained in this Agreement or (b) infringement or other violation in any manner of any copyright, patent, trade secret, or other intellectual property rights or proprietary rights, in each case whether registered or unregistered, of a third party caused by the use of the services or products of the Indemnifying Party. The Indemnifying Party will pay those Costs incurred by the Indemnified Party which are attributable to any such Claims, provided that (i) the Indemnified Party notifies the Indemnifying Party in writing promptly after the Indemnified Party becomes aware of such Claim (provided that the failure to so notify shall not affect the Indemnified Party’s rights to indemnification hereunder unless, and then only to the extent that, the Indemnifying Party has been actually prejudiced thereby); and, (ii) the Indemnifying Party has sole control of the settlement, compromise, negotiation, and defense of any such Claim (provided that the Indemnifying Party may not agree to any settlement that involves injunctive or equitable relief affecting the Indemnified Party or admission of liability by the Indemnified Party without obtaining the Indemnified Party’s prior written consent); and, (iii) the Indemnified Party cooperates, in good faith, in the defense of any such Claim.
Should any of the Indemnifying Party’s products or services become, or in the Indemnifying Party’s opinion is highly likely to become, the subject of a Claim of infringement, the Indemnifying Party may, at its option, (i) obtain the right for the Indemnified Party to continue using said products or services; (ii) replace or modify the Indemnifying Party’s products or services with substantially similar products or services so that they are no longer infringing or reduces the likelihood that they will be determined to be infringing; or (iii) if neither of the foregoing options is commercially reasonable, terminate this Agreement.
The Indemnifying Party shall have no liability for any Claim of infringement based on (i) products or services of the Indemnifying Party which have been modified by parties other than the Indemnifying Party; (ii) the Indemnified Party’s use of the Indemnifying Party’s products or services in conjunction with data where use with such data gave rise to the infringement claim; (iii) failure of the Indemnified Party to install upgrades or patches provided by the Indemnifying Party where such upgrade or patch would have removed the infringing condition; or, (iv) the Indemnified Party’s use of the Indemnifying Party’s products or services in a manner inconsistent with documentation provided with such products or services; or, (v) the Indemnified Party’s use of the Indemnifying Party’s products or services with software or hardware not authorized by the Indemnifying Party, where use with such other software or hardware gave rise to the infringement Claim.
Neither party may assign this Agreement without the prior written consent of the other party, which shall not be unreasonably withheld or delayed. Notwithstanding the foregoing, (i) either party may assign this Agreement or any rights hereunder without consent to an entity that acquires substantially all of its stock, assets or business; or (ii) to an Affiliate, provided that the non-assigning party may terminate the Agreement immediately upon such assignment. Except as provided in this section, any attempts by either party to assign any of its rights or delegate any of its duties hereunder without the prior written consent of the other party shall be null and void.
The parties shall perform all of their duties under this Agreement as independent contractors. Nothing in this Agreement shall be construed to give either party the power to direct or control the daily activities of the other party, or to constitute the parties as principal and agent, employer and employee, franchisor and franchisee, partners, joint venturers, co-owners, or otherwise as participants in a joint undertaking. The parties understand and agree that, except as specifically provided in this Agreement, neither party grants the other party the power or authority to make or give any agreement, statement, representation, warranty, or other commitment on behalf of the other party, or to enter into any contract or otherwise incur any liability or obligation, express or implied, on behalf of the other party, or to transfer, release, or waive any right, title, or interest of such other party.
The relative tolerance of one party to the breach of any obligations of the other must not be considered a novation or waiver of any right, being mere liberality, that will not prevent the tolerant party to demand compliance from the other at any time.
Neither party hereto shall be responsible for any failure to perform its obligations under this Agreement if such failure is caused by acts of God, natural disasters, war, acts of terrorism, strikes, revolutions, lack or failure of transportation facilities, lack or failure of public utilities, laws or governmental regulations or other causes that are beyond the reasonable control of such party. Obligations hereunder, however, shall in no event be excused but shall be suspended only until the cessation of any cause of such failure. In the event that such force majeure should obstruct performance of this Agreement for more than ten (10) Business Days, the parties hereto shall consult with each other to determine whether this Agreement should be modified or terminated. The party facing an event of force majeure shall use commercially reasonable efforts to remedy that situation as well as to minimize its effects. A case of force majeure shall be notified to the other party by any of the methods described in the Notices section below within five (5) Business Days after the occurrence of the event of force majeure.
This Agreement and each of its Schedules or appendices constitute and contain the entire agreement between the parties with respect to the subject matter hereof and supersedes any prior or contemporaneous oral or written agreements, including, without limitation, any pre-printed terms and conditions contained in any purchase order or other documentation or any click-through agreement available at https://www.Pix Turismo.com/terms-conditions. Each party acknowledges and agrees that the other has not made any representations, warranties, or agreements of any kind, except as expressly set forth herein.
This Agreement may be executed in counterparts, including counterparts transmitted by facsimile, each of which shall be deemed an original, and all such counterparts shall constitute one and the same agreement.
The provisions of this Agreement relating to the payment of any fees or other amounts owed, confidentiality, disclaimers, warranties, limitation of liability, indemnification, governing law, severability, headings, and this paragraph, as well to Intellectual Property shall survive for five (5) years after termination or expiration of this Agreement.
If any provision of this Agreement shall be held illegal or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
The headings in this Agreement are intended for convenience or reference and shall not affect the Agreement’s interpretation.
This Agreement may be executed in counterparts, including counterparts transmitted by facsimile, each of which shall be deemed an original, and all such counterparts shall constitute one and the same agreement.
This Merchant Agreement may not be modified or amended, including by custom, usage of trade, or course of dealing, except by an instrument in writing signed by duly authorized employees of both of the parties hereto. The waiver by either party of a breach of any provision contained herein shall be effective if given in writing and shall in no way be construed as a waiver of any subsequent breach of such provision or the waiver of the provision itself. A failure or delay by a party to exercise any right or remedy provided under this Agreement or under the Applicable Law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under this Agreement or under the Applicable Law shall prevent or restrict the further exercise of that or any other right or remedy.
Where Pix Turismo processes Personal Data while performing the Services Pix Turismo will act as a Data Processor for the Merchant, other than in the circumstances where Pix Turismo determines the purpose and the manner of Processing of Personal Data and subsequently act as a Data Controller, as per clause XI.a.2.
Merchant authorizes Pix Turismo to Process Personal Data, as a Data Controller, in the following cases:
Merchant authorizes (and confirms that it has obtained, on Pix Turismo’s behalf, the required informed consents from the Customer and Merchant’s employees, directors and shareholders) Pix Turismo to transfer the Personal Data Processed in connection with the Services outside of the Territory in accordance with lawful data transfer mechanisms that provide an adequate level of protection under applicable Data protection laws and appropriate or suitable safeguards as required by applicable law.
Merchant gives general authorization to Pix Turismo to Process and sub-process Personal Data using internal and external Sub-Processors in the context of the Services under the conditions set forth below and Pix Turismo represents and warrants that when sub-processing the Processing of Personal Data in the context of the Services, it:
The Parties must implement and maintain a comprehensive written information security program with appropriate technical and organizational measures to ensure a level of security appropriate to the risk, which includes, as appropriate:
The Parties must take steps to ensure that any person acting under their authority who has access to Personal Data is subject to a duly enforceable contractual or statutory confidentiality obligation, and if applicable Process Personal Data in accordance with the Controller’s instructions.
The Parties must notify a Personal Data Breach that relates to Personal Data Processed in the context of the Service to the other Party, without undue delay, and no later than forty-eight (48) hours after having become aware of a Personal Data Breach. Pix Turismo will provide reasonable assistance to Merchant in complying with its obligations to notify a Personal Data Breach (Personal Data Breaches).
The Parties will use their best efforts to reach an agreement on whether and how to notify a Personal Data Breach, and must document all Personal Data Breaches, including the facts relating to the Personal Data Breach, its effects and the remedial action taken in case of Personal Data Breaches.
Upon prior written request by Merchant, Pix Turismo agrees to cooperate and within a reasonable time provide Merchant with:
Subject to the liability clauses in this Agreement, the Parties agree that they will be held liable for violations of applicable Data protection or Data privacy laws towards Data Subjects as follows:
The parties hereby elect the Central Court of the Judiciary District of Sao Paulo, Brazil to resolve any disputes directly or indirectly arising out hereof, to the express exclusion of any other, no matter how privileged it may be.
Except where explicitly agreed otherwise in the Merchant Agreement, this Agreement is entered into for an indefinite period as of the Effective Date until it is terminated by either party in accordance with section XIII. c).
In order to maintain and meet the latest market demands and technological developments, Pix Turismo may, at its sole discretion, both in form and content, suspend or cancel any services, products, utilities or applications, provided by itself or by third parties, including the Services and any additional services provided in this Agreement. Pix Turismo will inform Merchant of the change by giving two (2) months’ written notice. If the Merchant does not notify Pix Turismo of its objections to the change within fifteen (15) Business Days of the written notice of the change, the Merchant will be deemed to have accepted the change. If the Merchant notifies Pix Turismo of his objection to the changes within a period of fifteen (15) Business Days of our written notice of the change, and Pix Turismo still does not withdraw the changes, the Merchant may terminate the Agreement immediately by giving Pix Turismo a written notice after the entry into force of the change. However, if the Merchant does not object to the changes by terminating this Agreement within five (5) Business Days of the entry into force of the changes, it will be deemed to have accepted it. The Merchant’s use of the Services after Pix Turismo has provided any such notice, constitutes the Merchant’s acceptance of the terms of the modified Agreement. The Merchant still remains liable to Pix Turismo after the termination of this Agreement for any liability it might have incurred and is responsible for prior to terminating this Agreement.
Either Party may at any time request termination of this Agreement, without charge, by notifying the other Party with at least sixty (60) days in advance or upon cancellation of the Service.
This Agreement may be terminated by the non-breaching party, regardless of any judicial summons or extrajudicial communication, in case of a material breach by the other party that remains uncured after five (5) Business Days from notification by the non-breaching party to the breaching party.
This Agreement will also be terminated by operation of law, regardless of any judicial summons or extrajudicial communication, if Merchant in any way jeopardizes Pix Turismo’s public image and/or any Pix Turismo Affiliate in the rendering of the Service. If the termination of this Agreement occurs in accordance with clause C.2 by Merchant’s fault, Pix Turismo may withhold a reasonable amount of Funds to establish a reserve to cover any potential Disputes, credits and/or uncollected discounts or Fees, which Funds shall be released after sixty (60) days have passed since (i) termination of this Agreement or (ii) the date of the last Dispute or fine, whichever occurs last.
The termination of this Agreement, for any reason, must not harm the right of either party to have the amounts owed by the other whether in respect of the rendered Service prior to the termination nor to have any indemnity owed by either party.
This Agreement may be terminated by either party effective immediately upon written notice, in the event that (i) the other party files a petition, in bankruptcy, seeking any reorganization, arrangement, composition, or similar relief under any law regarding insolvency or relief for debtors, or makes an assignment for the benefit of creditors; (ii) a receiver, trustee, or similar officer is appointed for the business or property of such party; (iii) any involuntary petition or proceeding, under bankruptcy or insolvency laws, is instituted against such party and not stayed, enjoined, or discharged within sixty (60) days; (iv) the other party adopts a resolution for discontinuance of its business or for dissolution; or (v) financial institution authorized with the foreign exchange process denies Settlement payment to Merchant. In case of Merchant’s insolvency, the funds held in the Reserve Account will be available for the purposes of the insolvency administration only after the period defined in the Merchant Agreement, and subject to any additional Merchant’s liability to Pix Turismo under this Agreement occurring between the Merchant’s insolvency event and the expiry of the period.
Unless otherwise advised by Pix Turismo, the Additional Collateral will be held and maintained for a minimum of six (6) months from the termination of this Agreement. If after such six (6) month period there is still a risk of more Deductions or other potential debt or liability, then Pix Turismo will have the right to withhold, or instruct the Scheme Owners, Acquirers, Issuers, and/or Payment Methods to withhold the funds until such risk is eliminated. Upon expiration of this six (6) month period (or longer, as the case may be), any remaining amount of Additional Collateral will be transferred to the Merchant. Pix Turismo will inform the Merchant of any charges debited to the Additional Collateral during this period.
Following the date of termination set out in the termination letter of this Agreement or Merchant’s last Transaction submitted to Pix Turismo, provided, however, that the Merchant will remain liable to Pix Turismo for all liabilities occurring beyond such period.
All Pix Turismo’s rights with respect to the Reserve Account, the Rolling Reserves Rate, the Rolling Reserve, and the Additional Collateral shall survive the termination of this Agreement.
Except as otherwise provided in this Agreement, within thirty (30) calendar days of termination of this Agreement, the Receiving Party shall, at the Disclosing Party’s discretion, (i) return to the other party all materials belonging to the other party that constitutes Disclosing Party’s Confidential Information and/or Intellectual Property; or, (ii) destroy all materials that constitute Confidential Information and/or Intellectual Property of the Disclosing Party and provide to the Disclosing Party written certification signed by an authorized officer of the Receiving Party that all such information was so destroyed. Notwithstanding the foregoing, each party may retain Confidential Information that is (i) stored on archival or backup files or (ii) required for compliance with applicable law, Payment Card Rules (if applicable) or its systems archiving or backup policies, provided that such continues to maintain the confidentiality of such Confidential Information pursuant to the terms of this Agreement.
In regard to transactions in Brazil, Merchant shall grant Pix Turismo powers of attorney to carry out foreign exchange transactions on its behalf.
As such, and in accordance with articles 653 to 691 of the Brazilian Civil Code and in compliance with the provisions of article 117, item I, of Circular 3,691 of the Brazilian Central Bank, Merchant grants Pix Turismo powers to perform, on its behalf, all acts necessary for conducting foreign exchange transactions, and to represent Merchant before the Brazilian Central Bank and before Brazilian financial and capital market institutions, with respect to said foreign exchange transactions. This mandate is irreversible and irrevocable, and the obligations arising therefrom shall remain valid until all operations performed by Pix Turismo on behalf of Merchant are settled.
Unless otherwise expressly set forth in this Agreement, any legal notice required under this Agreement shall be given in writing and in the English language at the address set forth in the Merchant Agreement, as may be amended in writing from time to time, and shall be deemed to have been delivered and given for all purposes (i) on the delivery date, if delivered by hand courier to the party to whom such notice is directed; (ii) two (2) Business Days after deposit with a commercial overnight carrier; (iii) five (5) Business Days when mailed by an official postal service; and, (iv) upon completion of transmission, if sent via facsimile with a confirmation of successful transmission.
The Merchant confirms that it has internet access and has an email account to receive notices, communications and information relating to the Services. The Merchant agrees to the receipt of electronic communications and notices by email or by posting of the information on Pix Turismo’s website. Such communications may pertain to the Services delivered by Pix Turismo, changes in laws or rules impacting the service or other reasons, such as amendment of this Agreement. The Merchant may request a copy of any legally required disclosures (including this Agreement) from Pix Turismo and Pix Turismo will provide this to the Merchant in a form that allows it to store and reproduce the information (for example, by email) and the Merchant may terminate its consent to receive required disclosures through electronic communications by contacting Pix Turismo as described in this clause XV. of the Agreement. Pix Turismo may charge the Merchant a Records Request Fee to provide this information. Pix Turismo reserves the right to terminate this Agreement if the Merchant withdraws its consent to receive electronic communications.
Where Merchant has concluded this Agreement with Pix Turismo via any other online means, Pix Turismo may at any time request that the Merchant re-confirms its acceptance of the terms of the Agreement by means of a written document signed by an authorized representative of the Merchant. If the Merchant does not comply with such request within five (5) Business Days after receiving a request by Pix Turismo to do so (which request may be issued to Merchant via the contact email address submitted by Merchant when concluding the Agreement), Pix Turismo reserves the right to suspend part or all of the Services until the Merchant has complied with such requests.
The information provided in this document/website is for general informational purposes only and does not constitute tax, financial, or investment advice.
No representations are made regarding the tax, financial, or investment consequences of any actions taken based on the information provided.
Readers are advised to seek the services of a qualified tax professional, financial advisor, or investment advisor to address specific questions or concerns.
